At Epicprint.com, we are committed to providing high-quality custom labels, stickers, and nameslips. Please review our return and refund policy carefully:
1. Return, Cancellation, and Refund Policy for Damaged or Torn Products
We take utmost care in delivering your order in pristine condition. However, if you receive a product that is damaged or torn:
- Eligibility for Refund or Return:
- Refunds or returns will be issued only if the product is physically damaged or torn during delivery.
- To process a refund or return, you must provide a clear, unedited video showing the unboxing of the product. This video must capture the entire unboxing process, starting with the sealed package.
- All return requests must be initiated within 7 days from the date of delivery. Requests submitted after this 7-day period will not be eligible for processing.
- Timeline for Reporting:
- All refund requests must be raised within 7 days from the date of delivery. Requests after this period will not be entertained.
- Refund Process:
- Once the opening video is reviewed and approved by our team, the refund will be processed to your original payment method within 7-10 business days.
2. No Refund Policy for Custom-Designed Products
- Non-Refundable Products:
- Custom labels, stickers, nameslips, or any items designed specifically for your requirements are non-refundable.
- As these products are personalized, we cannot offer refunds or replacements for custom-designed orders.
- Order Confirmation:
- Please double-check your custom design specifications before confirming your order to ensure accuracy.
Contact Details for Refund Queries
For any questions or concerns related to returns or refunds, you can reach us at:
- Address: 1-2 Lubana Complex, Medical College Road, Jalandhar, Punjab
- Phone: 7710614900
We appreciate your understanding and look forward to serving you with high-quality custom products!